Order Information
Delivery time: The sooner your order your rings, depending on the artisan, please allow three to six weeks production time, plus shipping time. Very often we can accommodate a rush order, even if it is under two weeks before your wedding. call us toll free at 1-888-733- 5238 to discuss what we can do. More specific turnaround time is available in the Order Information link on the individual product pages.
Please enter the date you need the rings in the Date Jewelry Needed box during checkout. This will help us make sure the rings arrive in time. Please enter the real date you need the rings. We will not start making a ring for you unless we are certain we can meet an agreed upon deadline for delivery.
Correct Sizing is Critical! Please be certain of your ring size, to the ¼ size, before ordering. Any jewelry store should be able to size you.
Our ring sizes are based on the U.S. and Canadian standard. If you are ordering from a country that uses a different standard (such as Britain, France, Germany, Switzerland, or Japan) please state (in the comments section during checkout) your ring size and the standard on which your size is based, and we will convert it.
We can engrave your ring for you here in Santa Fe. The cost is $3 per letter. Symbols, such as &, are considered letters for engraving. Please note that Engraved wedding rings are non-returnable and non-refundable. It's possible to engrave your ring at any time, before or after the ceremony. It takes approximately one week. Rush engraving is possible. If you want us to engrave your ring, please call us to make sure we get the right information.
Engagement/Wedding Rings Sets: Since the rings are made individually by hand, if you order an engagement ring and want a matching wedding ring, you must order the set at the same time or they will not match. If you order them separately and want them to match you will need to send us the first ring so we can match the next one to it.
Deposit: Helen Chantler's rings, which are shipped within ten days of ordering, are charged in full before production starts. With other artists, who have a longer lead time, 50% of the order total for rings will be charged when the order is received. The balance will be charged when the order is shipped.
Rose Gold Rings: Please note that Rose Gold wedding rings cannot be returned.
If you need a size outside what is shown, call us toll free to place your order.
Shipping: We ship fully insured Fedex. Please use a street address, not a PO box on your address information. International shipping is subject to additional charges depending on country and shipping method. Email us for specific information on your international order.
Canadian Customers: Please note that PST and GST still apply. NAFTA does not change this.
Confirmation and Tracking: An email confirming your order is automatically sent when your order is received. If you want to know when we expect to ship, or a tracking number, please via phone or email.
If you have any questions, please call us toll free at 1-888-733-5238 Monday - Friday, 9am–5:30pm MST.
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